Effective July 8, 2026 · Operated by Deep Thought Technologies Inc.
You print a document, we mail it to your own address, you pay per letter from a prepaid wallet. The service is provided as is. All sales are final — we only refund a letter we charged you for and then failed to mail.
Disputes go to individual arbitration in New Jersey (you can opt out within 30 days), and our liability is strictly limited — at most what you paid for the job (or a small fixed amount). Print only to yourself, and only things you're legally allowed to mail.
These Terms of Service (the “Terms”) are a binding agreement between you and Deep Thought Technologies Inc. (“Deep Thought Technologies Inc.”, “we,” “us,” or “our”), which operates the Printwhisk service. By installing the app, creating an account, printing as a guest, or otherwise using the service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy, each incorporated here by reference. If you do not agree, do not use the service.
You represent and warrant that you are at least 18 years old and able to form a binding contract. The service is offered only for delivery to addresses within the United States and is intended for users located in the United States. By using it you represent that you meet these requirements and that the information you give us is accurate.
If you are under 18, you may not use Printwhisk. A parent or legal guardian who permits a minor to use the service agrees to be bound by these Terms and is responsible for the minor's use and all resulting charges. Misrepresenting your age is a breach of these Terms. To the extent you have received the benefit of the service, you remain responsible for the charges incurred, and your right to disaffirm is limited accordingly.
Printwhisk is a print-to-self service. You install a virtual printer, print to it from any application, and we have your document printed on paper and mailed to your own registered mailing address via USPS First-Class Mail through our print-and-mail partner. We do not let you send mail to other people — every letter goes to the sender's own verified address. We print in black & white only.
When you print, the document is uploaded to your account and held for a short cancellation window (currently 10 minutes). Nothing is sent to our print partner or placed in the mail until that window ends. We may change, suspend, or discontinue any part of the service at any time.
You are responsible for everything that happens under your account and for keeping your login credentials and any registered devices secure. Tell us promptly at hello@printwhisk.com if you believe your account has been compromised. We are not liable for losses arising from unauthorized use of your account that you could have prevented.
Your use of Printwhisk is governed by our Acceptable Use Policy. In short: print only to yourself, and only documents you have the legal right to mail. You may not use the service for anything illegal, for harassment or threats, to infringe someone's intellectual property, or to send anything that USPS or our print partner will not lawfully carry. We may refuse, hold, or cancel any job, and your print partner may reject content that violates the USPS Domestic Mail Manual.
Every order is screened by automated systems and may also be reviewed by a person before it is mailed, to enforce the Acceptable Use Policy. If an order is flagged we hold it and do not mail it; if we cancel it we refund what you paid and email you to explain. Automated review is not perfect — if you believe an order was cancelled in error, you may appeal to a person by replying to that email or writing to appeals@printwhisk.com.
Printwhisk is pay-as-you-go — there is no subscription. You load a prepaid wallet balance by card (processed by Stripe), and each letter is charged against that balance. Guests who print without an account are charged per letter directly to their card. Current per-letter and top-up pricing is shown on our pricing page; prices may change, but a job is charged at the price quoted to you when it is sent.
All sales are final. Wallet credit is prepaid for postage. It is not redeemable for cash and is not refundable to your card, and it does not expire, except where a refund or cash redemption is required by applicable law. Each job debits the wallet at the time it is forwarded to our print partner (after the cancellation window). Because credit cannot be cashed out, an account that still holds a balance cannot be deleted through self-service — contact hello@printwhisk.com and we will help you wind it down. Refunds are governed by Section 7 and our Refund & Cancellation Policy.
You can cancel a job for free during the cancellation window, before it is forwarded for printing. After that the letter is on its way and the charge stands. We do not give voluntary refunds. We will make it right only when we fail to deliver a letter you paid for:
A credit or re-mail under this section is your sole and exclusive remedy, and Deep Thought Technologies Inc.'s entire liability, for any non-delivery, delay, loss, or fulfillment failure. We are not responsible for delays, mishandling, or loss caused by USPS once a letter has been handed to the postal system, for events outside our reasonable control, or for errors in the address you provided, except as expressly stated above. To the fullest extent permitted by law, you waive any other claim arising from non-delivery or delay.
Full details are in our Refund & Cancellation Policy.
Your documents are yours. You keep all rights to them. You grant us a limited, worldwide license to store, render, transmit, print, and mail your documents solely to provide the service, including sharing the document and your name and address with our print partner. That license ends when the document is deleted under our retention schedule (see the Privacy Policy).
You represent and warrant that you own or have permission to print and mail every document you submit, that mailing it to yourself is lawful, and that it does not violate these Terms or anyone's rights. You are solely responsible for the content of what you print.
We rely on third parties to run the service — including Stripe for payments, our print-and-mail partner for fulfillment, and USPS for delivery (see our subprocessor list). We are not responsible for their acts, delays, outages, or losses, including USPS delivery delays, mishandling, or loss once a letter has been handed to the postal system, beyond the remedy in Section 7.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. Deep Thought Technologies Inc. DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, that any letter will arrive by a particular date or at all, or that the service will meet your requirements. You use it at your own risk.
To the maximum extent permitted by law, Deep Thought Technologies Inc. and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, data, or goodwill, arising out of or relating to the service, even if advised of the possibility.
To the fullest extent permitted by law, the total aggregate liability of Deep Thought Technologies Inc. and its officers, employees, and suppliers for all claims arising out of or relating to the service or these Terms will not exceed the greater of (a) the amount you paid for the specific job giving rise to the claim, or (b) twenty U.S. dollars (US $20.00). This is a single aggregate cap on all claims combined; it is not multiplied by the number of claims, jobs, or letters. You acknowledge that the disclaimers in Section 10 and the limits in this Section 11 reflect a reasonable allocation of risk between you and Deep Thought Technologies Inc., form an essential basis of the bargain, and that our fees would be materially higher without them. (If you are a New Jersey resident, see the “New Jersey residents” section below, which controls.)
You agree to defend, indemnify, and hold harmless Deep Thought Technologies Inc. and its officers, employees, and suppliers from and against any third-party claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of the documents you submit, your use of the service, or your violation of these Terms, the Acceptable Use Policy, or applicable law.
We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense. You may not settle any such matter in a way that imposes any obligation or admission on Deep Thought Technologies Inc. without our prior written consent. This Section survives termination of these Terms.
You may stop using the service at any time and request account closure by emailing hello@printwhisk.com. We may suspend or terminate your access, with or without notice, if you violate these Terms or the Acceptable Use Policy, if we are required to by law, or to protect the service or other users. Sections that by their nature should survive termination — including Sections 8 through 19 — survive.
Please read this section carefully — it affects how disputes are resolved and waives your right to a jury trial and class actions.
Informal resolution first. Before starting an arbitration or small-claims action, you agree to first send a written notice of dispute to legal@printwhisk.com describing the claim and the relief you seek, and to give us 60 days to resolve it in good faith. A notice must be individual; the 60-day period runs from when we receive it. This step is a condition precedent to starting a proceeding.
Any dispute, claim, or controversy arising out of or relating to the service or these Terms that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. The arbitration will be governed by the Federal Arbitration Act. The arbitrator may award only individual relief and may not award class, collective, consolidated, representative, or public injunctive relief. The arbitration will be confidential to the extent permitted by law.
Class-action waiver. Disputes will be conducted only on an individual basis. You and Deep Thought Technologies Inc. waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this class-action waiver is found unenforceable, then the entirety of this Section 14 (arbitration) is void, and any dispute will instead be resolved in the courts identified in Section 15.
Coordinated or mass filings. If 25 or more demands for arbitration of a similar nature are filed by or with the coordination of the same or coordinated counsel, the demands will be administered in staged batches of up to 50 at a time (a representative set resolved first, then the parties applying the outcomes or mediating), and a single set of administrative and arbitrator fees will apply to each batch. This provision is intended to make such proceedings more efficient and may be enforced by a court or the arbitrator.
30-day opt-out. Opting out within 30 days of first accepting these Terms — by emailing legal@printwhisk.com with your name and a statement that you opt out of arbitration — is the only way to avoid this arbitration agreement. Opting out does not affect any other part of these Terms.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. For any matter not subject to arbitration (including small-claims actions and requests to enforce or compel arbitration), you and Deep Thought Technologies Inc. consent to the exclusive jurisdiction and venue of the state and federal courts located in Bergen County, New Jersey.
To the extent any dispute proceeds in court rather than arbitration, you and Deep Thought Technologies Inc. each waive any right to a trial by jury.
We may update these Terms. For material changes, we will notify registered users by email at least 14 days before they take effect; your continued use after the effective date means you accept the updated Terms. These Terms, together with the policies they reference, are the entire agreement between us and supersede any prior agreements. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable or, if it cannot be, severed, and the remaining provisions stay in full effect.
Your statutory rights as a consumer are not affected except to the extent permitted by law. If you are a New Jersey resident, the “New Jersey residents” section below governs and controls over any conflicting provision of these Terms.
Electronic communications. You consent to receive these Terms, notices, agreements, receipts, and disclosures from us electronically — by email or by posting to the website or app — and you agree that electronic delivery satisfies any legal requirement that such communications be in writing.
We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver of it. Section headings are for convenience only and do not affect interpretation. These Terms create no third-party beneficiary rights. Neither party is liable for any failure or delay caused by events beyond its reasonable control — including carrier or postal failures, supplier or vendor outages, infrastructure or network failures, labor disputes, natural events, and government action; affected performance is suspended for the duration of the event rather than breached.
To the fullest extent permitted by law, any claim or dispute arising out of or relating to the service or these Terms must be filed within one (1) year after the claim accrues, or it is permanently barred — except where a shorter limitations period is not enforceable under applicable law, in which case the shortest enforceable period applies.
The companion application you install (the “Software”) is licensed, not sold. Subject to these Terms, Deep Thought Technologies Inc. grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Software on devices you control, solely to use the service for your own personal, non-commercial purposes. You may not copy, modify, distribute, sell, lease, or create derivative works of the Software, and you may not reverse-engineer, decompile, or disassemble it except to the limited extent that applicable law expressly permits despite this restriction. Deep Thought Technologies Inc. and its licensors retain all right, title, and interest in and to the Software and the service, including all intellectual-property rights. This license ends automatically if you breach these Terms.
If you are a consumer who resides in New Jersey, this section applies to you and controls over any conflicting provision of these Terms. No provision of these Terms limits or waives any right, remedy, claim, or relief available to you under the New Jersey Consumer Fraud Act, the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act, or any other New Jersey statute, to the extent such a limitation or waiver is prohibited by New Jersey law.
Specifically, the warranty disclaimers in Section 10, the limitations of liability in Section 11, and the indemnification in Section 12 apply to you only to the extent permitted by New Jersey law; where New Jersey law prohibits any such disclaimer, limitation, or waiver, it does not apply to you. Nothing in these Terms is intended to, or shall be read to, deny you any right that cannot be waived under New Jersey law.
Deep Thought Technologies Inc. — legal: legal@printwhisk.com · general support: hello@printwhisk.com.