Effective June 22, 2026 · Operated by Deep Thought Technologies Inc.
You print a document, we mail it to your own address, you pay per letter from a prepaid wallet. The service is provided as is. All sales are final — we only refund a letter we charged you for and then failed to mail.
Disputes go to individual arbitration in New Jersey (you can opt out within 30 days), and our liability is capped at what you paid for the job in question. Print only to yourself, and only things you're legally allowed to mail.
These Terms of Service (the “Terms”) are a binding agreement between you and Deep Thought Technologies Inc. (“Deep Thought Technologies Inc.”, “we,” “us,” or “our”), which operates the Printwhisk service. By installing the app, creating an account, printing as a guest, or otherwise using the service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy, each incorporated here by reference. If you do not agree, do not use the service.
You must be at least 18 years old and able to form a binding contract to use Printwhisk. The service is offered only for delivery to addresses within the United States and is intended for users located in the United States. By using it you represent that you meet these requirements and that the information you give us is accurate.
Printwhisk is a print-to-self service. You install a virtual printer, print to it from any application, and we have your document printed on paper and mailed to your own registered mailing address via USPS First-Class Mail through our print-and-mail partner. We do not let you send mail to other people — every letter goes to the sender's own verified address. We print in black & white only.
When you print, the document is uploaded to your account and held for a short cancellation window (currently 10 minutes). Nothing is sent to our print partner or placed in the mail until that window ends. We may change, suspend, or discontinue any part of the service at any time.
You are responsible for everything that happens under your account and for keeping your login credentials and any registered devices secure. Tell us promptly at hello@printwhisk.com if you believe your account has been compromised. We are not liable for losses arising from unauthorized use of your account that you could have prevented.
Your use of Printwhisk is governed by our Acceptable Use Policy. In short: print only to yourself, and only documents you have the legal right to mail. You may not use the service for anything illegal, for harassment or threats, to infringe someone's intellectual property, or to send anything that USPS or our print partner will not lawfully carry. We may refuse, hold, or cancel any job, and your print partner may reject content that violates the USPS Domestic Mail Manual.
Printwhisk is pay-as-you-go — there is no subscription. You load a prepaid wallet balance by card (processed by Stripe), and each letter is charged against that balance. Guests who print without an account are charged per letter directly to their card. Current per-letter and top-up pricing is shown on our pricing page; prices may change, but a job is charged at the price quoted to you when it is sent.
All sales are final. Wallet credit is prepaid for postage. It is not redeemable for cash and is not refundable to your card, and it does not expire, except where a refund or cash redemption is required by applicable law. Each job debits the wallet at the time it is forwarded to our print partner (after the cancellation window). Because credit cannot be cashed out, an account that still holds a balance cannot be deleted through self-service — contact hello@printwhisk.com and we will help you wind it down. Refunds are governed by Section 7 and our Refund & Cancellation Policy.
You can cancel a job for free during the cancellation window, before it is forwarded for printing. After that the letter is on its way and the charge stands. We do not give voluntary refunds. We will make it right only when we fail to deliver a letter you paid for:
Full details are in our Refund & Cancellation Policy.
Your documents are yours. You keep all rights to them. You grant us a limited, worldwide license to store, render, transmit, print, and mail your documents solely to provide the service, including sharing the document and your name and address with our print partner. That license ends when the document is deleted under our retention schedule (see the Privacy Policy).
You represent and warrant that you own or have permission to print and mail every document you submit, that mailing it to yourself is lawful, and that it does not violate these Terms or anyone's rights. You are solely responsible for the content of what you print.
We rely on third parties to run the service — including Stripe for payments, our print-and-mail partner for fulfillment, and USPS for delivery (see our subprocessor list). We are not responsible for their acts, delays, outages, or losses, including USPS delivery delays, mishandling, or loss once a letter has been handed to the postal system, beyond the remedy in Section 7.
To the maximum extent permitted by law, the service is provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, or statutory. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, that any letter will arrive by a particular date, or that the service will meet your requirements. You use it at your own risk.
To the maximum extent permitted by law, Deep Thought Technologies Inc. and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, data, or goodwill, arising out of or relating to the service, even if advised of the possibility.
For any claim arising out of or relating to the service, our total aggregate liability is limited to the greater of (a) the amount you paid for the specific job giving rise to the claim, or (b) the total amount you paid us in the three months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You agree to indemnify and hold harmless Deep Thought Technologies Inc. and its officers, employees, and suppliers from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of the documents you submit, your use of the service, or your violation of these Terms, the Acceptable Use Policy, or applicable law.
You may stop using the service at any time and request account closure by emailing hello@printwhisk.com. We may suspend or terminate your access, with or without notice, if you violate these Terms or the Acceptable Use Policy, if we are required to by law, or to protect the service or other users. Sections that by their nature should survive termination — including Sections 8 through 16 — survive.
Please read this section carefully — it affects how disputes are resolved and waives your right to a jury trial and class actions.
Any dispute, claim, or controversy arising out of or relating to the service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. The arbitration will be governed by the Federal Arbitration Act.
Class-action waiver. Disputes will be conducted only on an individual basis. You and Deep Thought Technologies Inc. waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.
30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@printwhisk.com with your name and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. For any matter not subject to arbitration (including small-claims actions and requests to enforce or compel arbitration), you and Deep Thought Technologies Inc. consent to the exclusive jurisdiction and venue of the state and federal courts located in Bergen County, New Jersey.
We may update these Terms. For material changes, we will notify registered users by email at least 14 days before they take effect; your continued use after the effective date means you accept the updated Terms. These Terms, together with the policies they reference, are the entire agreement between us and supersede any prior agreements. If any provision is found unenforceable, the rest stays in effect, and nothing in these Terms limits any right that cannot be limited or waived under applicable law. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control.
Deep Thought Technologies Inc. — legal: legal@printwhisk.com · general support: hello@printwhisk.com.