Refund & Cancellation Policy

1. The free cancellation window

When you print, the job is held for a short window (currently 10 minutes) before it is forwarded to our print partner. During that window you can cancel for free, and nothing is charged or mailed. Once the window ends and the letter is forwarded, it is on its way and the charge is final.

2. All sales are final

We do not offer voluntary refunds. Wallet top-ups are prepaid for postage: they are not redeemable for cash and not refundable to your card, and they do not expire, except where a refund or cash redemption is required by applicable law. Completed and in-transit letters are not refundable except as described below.

3. When we do refund

We make it right whenever we fail to deliver a letter you paid for:

• Fulfillment failure. If our print partner rejects a job after you were charged, we automatically credit the amount back — to your wallet for account holders, or to your card for guest prints.
• Non-delivery. If a letter does not arrive within 14 days after the estimated delivery date shown to you at checkout, contact hello@printwhisk.com and we will re-mail it at no charge or credit the job back to your wallet.

A credit or re-mail under this section is your sole and exclusive remedy for any non-delivery, delay, loss, or fulfillment failure. We do not refund delays or loss caused by USPS once a letter has been handed to the postal system, events outside our reasonable control, or errors in the address you provided.

Orders we cancel in review. If our content review cancels an order before it is mailed (see the Acceptable Use Policy), we refund what you paid for that order and email you. If you believe it was cancelled in error, you can appeal to a person — the cancellation email explains how.

4. Wallet balances and closing your account

Wallet credit never expires, so it stays available for future letters. Because it cannot be cashed out, an account that still holds a balance can't be deleted through self-service — email hello@printwhisk.com and we'll help you wind it down.

5. Chargebacks

If you have a problem with a charge, contact us first — it is faster than your bank. Filing a chargeback for a letter we delivered may result in your account being suspended while we resolve it, and the disputed amount being deducted from your balance.

6. Contact

Refund and delivery questions: hello@printwhisk.com.